PACE Clinical helps sponsors predict adherence, personalize support, and proactively manage adherence risk, improving retention, strengthening data integrity, and accelerating time to market.

002: Why You Should Focus On Adherence

Aad Liefveld
(updated: 08-08-2026 11:49)
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07-08-2026 07:30

Over 95% of the clinical studies fail to meet their original time lines and budgets.[1] Between 2006 and 2016 the global spending on drug development grew from $108 billion to over $148 billion.[2] Clinical trials account for 45% to 75% of this cost[3] and in 2012 the life sciences industry was already spending $1.2 billion[4] on patient recruitment alone! It is a well-known fact that delays and difficulties with patient recruitment have a tremendous negative effect on the costs and time lines of clinical studies. But even when we have overcome these challenges; we still need to deal with the early drop-out rates that can be quite high depending on the type of study.

Misconceptions, wrong expectations and excessive burden are the main reasons why patients drop out during study conduct. Early drop-out rates are 30% on average[5] and they have a very negative impact on site level time lines. At these rates drop-outs can also disrupt the overall planning and logistics of the trial. The financial consequences of all of this are tremendous. The cost per lost patient can run up to $6.322 but the indirect effects are much costlier than this. Each day a trial is delayed can cost $1.6 million lost revenue[5]. However, the biggest risk lies in the missing data[6] linked to patients who discontinue the assigned treatment because of adverse events, lack of tolerability, lack of efficacy, or simple inconvenience. Valuable information is lost if this data cannot be retrieved.

At PACE Clinical we believe that lower drop-out and higher adherence rates can be achieved by a more patient centric approach. Early 2016 we have taken the first steps to incorporate the Adherence Risk Management (ARM) methodology in our patient support services. ARM makes it easier for your clinical staff to focus on patients who are in need of a truly patient centric way of communication and interaction.

ARM uses the Subjective Health Experience (SHE) behavioral model, developed at the Nyenrode Business University, The Netherlands by Prof Sjaak Bloem[7]. The initial purpose of SHE was to better align the type of medical products and services offerings to the actual needs and wants of a patient at a specific point in time, but is also effective to align support to a patient's needs. It already has been successfully put into practice and fine-tuned for oncology, hematology, infectious diseases, diabetes and pulmonary diseases.

ARM is based on three building blocks;

  • a set of personality/mood types (ARM profiles),
  • a simple questionnaire to quickly and regularly determine each patient’s present ARM profile,
  • a set of communication and interaction guidelines per ARM profile.

Everyone has experienced that your mood can swing from confident to insecure depending on the situation you are in. And we all know that if you feel insecure you are reluctant to stay in a risk full environment. The only way you can be persuaded to stay is when someone or something restores your confidence. ARM will help you to focus on these individuals in your study population who are prone to drop-out soon.

ARM is the most effective when it is integrated in the study from the very first beginning. Through a simple questionnaire we will determine during first site visit each recruited patient’s baseline ARM profile, and during study execution we will check regularly if this has shifted into another profile.

 

Based on the ARM profile of a patient we will align our adherence support efforts and interactions. This could be pushing factual information about the study to an ARM Profile 1, sending out visit schedules and reminders to an ARM Profile 2, publishing testimonials from patients who have come to peace with the reality of their condition for an ARM Profile 3, or providing hand-holding and personal coaching to an ARM Profile 4.

 

ARM will help you to quickly and easily implement patient centricity in your study.

The main benefits are:

  • No training needed
  • Easy to incorporate in your study
  • Cost effective because of lower early drop-out rates
  • Helps to focus on patients that are on the verge of dropping out

 (In 2017, a previous version of this article has been published on the Link2Trials website)

[1] Tufts Center for the Study of Drug Development Impact Report 15/1“New Research from Tufts Characterizes Effectiveness and Variability of Patient Recruitment and Retention Practices”, January/February 2013.

[2] EvaluatePharma, World Preview 2014, Outlook to 2020, June 23, 2014

[3]http://www.pfizer.com/research/clinical_trials/phases_of_development

[4] Tufts CSDD, 2010 Survey of 3,516 Global Sites and 2012 survey of 48 sponsors and CROs

[5] Applied Clinical Trials, RbM Guidance Document: Ten Burning Questions about Risk-Based Study Management, January 13, 2015

[6] The Prevention and Treatment of Missing Data in Clinical Trials, The New England Journal of Medicine, October 4, 2012

[7] Bloem, J.G. & Stalpers, J.F.G. (2012). Subjective experienced health as a driver of health care behaviour. Nyenrode research papers series no 12-01 (9 July). Nyenrode Business University, The Netherlands. p. 22

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